Manufacturer Warranties
Express Steel - Manufacturer Warranty
EXPRESS STEEL INC. WARRANTY INFORMATION
LIMITED WARRANTY – ES ATTACHMENTS
All standard and mini attachments are sold with a 1 year weld warranty which covers the structural integrity of the weld on the product. All hydraulic components are covered for 90 days for manufacturer defects.
This warranty does not cover damage due to misuse, negligence, accidents or improper maintenance.
This warranty does not cover damage due to improper application, installation, adjustment or setup.
This warranty does not cover improper modifications of product.
This warranty covers hydraulic components for 90 days for manufacturer defects only. Does not cover damage or misuse including hoses that have been ripped or cut.
This warranty is void if any components have been disassembled or modified.
Prime Attachments - Manufacturer Warranty
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Stout Buckets - Manufacturers Warranty
Warranty Information
Stout Buckets 12 Month-Limited Warranty
Smith Equipment Consolidated Inc., DBA Stout Buckets (“we”) located at address N6680 County Road Q, P.O. Box 38, Knapp, WI 54749 extend this limited warranty for skid steer attachments manufactured by us with clear “Stout Authorized Dealer” markings and numbering (the “product”) to be free from defects in materials and workmanship for a period of Twelve months from the date of purchase to the consumer who originally purchased the product (“you”) as described below in this warranty statement.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
THE LIMITED WARRANTY CAN ALSO BE FOUND ONLINE AT www.stoutbuckets.com/pages/warranty-information AND IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCT.
WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR REPLACEMENT AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
Who is covered by this warranty?
- We extend this limited warranty only to the consumer who originally purchased the product, the original purchaser. It does not extend to any subsequent owner or other transferee of the product.
What does this warranty cover?
- This limited warranty covers defects in materials and workmanship of the skid steer attachments manufactured by us with clear “Stout Authorized Dealer” markings and numbering, the product, for the Warranty Period as defined below.
What is the period of warranty coverage?
- This limited warranty starts on the date of your purchase from a Qualified Seller as defined below and lasts for twelve (12) months (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
Who is a Qualified Seller?
- A “Qualified Seller” is a Stout Buckets Authorized Dealer in good standing, as determined in our sole discretion.
What does this warranty not cover?
- This limited warranty does not cover any damage due to transportation or storage.
- This limited warranty does not cover damage due to improper use, failure to follow the product instructions or to perform any preventive maintenance, unauthorized repair, or external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
- This limited warranty does not cover products which have been operated in excess or negligence.
- This limited warranty does not cover normal wear and tear or normal wear items, including but not limited to, bearings, hoses, chains, and any ground engaging parts such as teeth, blades, or cutting edges.
- This limited warranty does not cover maintenance, service, or adjustments.
- This limited warranty does not cover damage due to improper application, installation, adjustment, or setup.
- This limited warranty is void if any components of the product have been modified or disassembled, including but not limited to, hydraulic cylinders or hydraulic motors.
- This limited warranty does not cover specially- or custom-modified attachments built by Smith Equipment Consolidated Inc., DBA Stout Buckets to meet requested customer needs.
- This limited warranty does not cover replacement parts not supplied by Smith Equipment Consolidated Inc., DBA Stout Buckets, including but not limited to, pallet fork tines.
- This limited warranty does not cover product purchased through auction, whether the product is used, un-used, or new.
How do you obtain warranty service?
- To obtain warranty service, you must notify us by calling (715)-665-2000 or by emailing our Customer Service Department at Warranty@StoutBuckets.com during the Warranty Period. You may also notify the Qualified Seller where the product was purchased during the Warranty Period.
- You must provide proof of purchase to us and provide any documentation we determine is needed to make a warranty determination, including but not limited to, photos of the product and any damage to the product.
- You must return the defective product postage prepaid to us if we determine the defective product needs to be returned.
- We have no obligation to respond to any warranty claims that are outside of the Warranty Period.
What are your remedies under this warranty?
- With respect to any defective product during the Warranty Period, we will, in our sole discretion, either repair or replace such product (or the defective part) free of charge. You will be responsible for shipping and handling fees for the repaired or replacement product.
LIMITATION OF LIABILITY
- THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES, AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT, INCLUDING BUT NOT LIMITED TO, LOST PROFITS, DELAYS, LOST TIME, OR RENTAL OR SUBSTITUTE EQUIPMENT COSTS.
- SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
What can you do in case of a dispute with us?
- We will attempt to settle any product warranty claims with you in a timely and reasonable manner, however, if you believe that we have not performed our obligations under this limited warranty, you may pursue any legal suit, action, or proceeding arising out of or relating to this limited warranty, and you (a) submit to the non-exclusive jurisdiction of the courts located in Dunn County, Wisconsin and the United States District Court for the Western District of Wisconsin for resolution of any dispute concerning this Limited Warranty; (b) waive any objection to venue of any suit, action, or proceeding in such courts; and (c) waive any objection and agree not to plead or claim in any such court that any such suit, action, or proceeding brought in any such court has been brought in an inconvenient forum.
RoadRunner - Manufacturers Warranty
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MTW Manufacturers Warranty
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Premier Attachments - Manufacturers Warranty
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Quick Attach - Manufacturers Warranty
Quick Attach Attachments LLC warrants each new machine
manufactured by us to be free from defects in material and workmanship for a
period of two years from date of delivery to the original purchaser.
Our obligation under this warranty is to replace free of charge, at our factory
or Direct Outlet locations, any part proven defective within the stated
warranty time limit.
All parts must be returned freight prepaid and adequately packaged to prevent
damage in transit. This warranty does not cover:
- New
products which have been operated in excess of rated capacities or
negligence
- Misuse,
abuse, accidents or damage due to improperly routed hoses
- Machines
which have been altered, modified or repaired in any manner not authorized
by our company
- Previously
owned equipment
- Any
ground engaging tools in which natural wear is involved, i.e. tooth tips,
cutting teeth, etc
- Normal
maintenance
- Fork
tines
- Hydraulic
motors that have been disassembled in any manner
- Damage
to Hydraulic Hoses
In no event will the Sales Representative, Direct Outlet,
Quick Attach Attachments LLC, or any other company affiliated with it or them
be liable for incidental or consequential damages or injuries, including but
not limited to the loss of profit, rental or substitute equipment or other
commercial loss. Purchaser’s sole and exclusive remedy being as provided here
in above.
Quick Attach Attachments LLC warrants each new machine manufactured by us to be
free from defects in material and workmanship for a period of two years from
date of delivery to the original purchaser.
Our obligation under this warranty is to replace free of charge, at our factory
or Direct Outlet locations, any part proven defective within the stated
warranty time limit.
All parts must be returned freight prepaid and adequately packaged to prevent
damage in transit. This warranty does not cover:
New products which have been operated in excess of rated capacities or
negligence
Misuse, abuse, accidents or damage due to improperly routed hoses
Machines which have been altered, modified or repaired in any manner not
authorized by our company
Previously owned equipment
Any ground engaging tools in which natural wear is involved, i.e. tooth tips,
cutting teeth, etc
Normal maintenance
Fork tines
Hydraulic motors that have been disassembled in any manner
Damage to Hydraulic Hoses
In no event will the Sales Representative, Direct Outlet, Quick Attach
Attachments LLC, or any other company affiliated with it or them be liable for
incidental or consequential damages or injuries, including but not limited to
the loss of profit, rental or substitute equipment or other commercial loss.
Purchaser’s sole and exclusive remedy being as provided here in above.
Quick Attach Attachments LLC must receive immediate notification of defect and
no allowance will be made for repairs without our consent or approval.
This warranty is in lieu of all other warranties, express or implied by law or
otherwise, and there is no warranty of merchantability or fitness purpose.
No agent, employee, or representative of Quick Attach Attachments LLC has any
authority to bind Quick Attach Attachments LLC to any warranty except as
specifically set forth herein. Any of these limitations excluded by local law
shall be deemed deleted from this warranty; all other terms apply.
This warranty may not be enlarged or modified in any manner except in writing
signed by an executive officer of Quick Attach Attachments LLC to improve its
products whenever it is possible and practical to do so. Quick Attach
Attachments LLC reserves the right to make changes and or add improvements at
any time without incurring any obligation to make such changes or add such
improvements to products previously sold.
Blue Diamond - Manufacturers Warranty
MANUFACTURER’S LIMITED WARRANTY
BLUE DIAMOND® ATTACHMENTS, LLC (“BDA”), a manufacturer of
quality attachments, warrants new BDA products and/or attachments at the time
of delivery to the original purchaser, to be free from defects in material and
workmanship when properly set up and operated in accordance with the
recommendations set forth by BDA.
BDA’s liability for any defect with respect to accepted
goods shall be limited to repairing the goods at a BDA designated location or
at an authorized dealer location, or replacing them, as BDA shall elect. The
above shall be in accordance with BDA warranty adjustment policies. BDA’s
obligation shall terminate twelve (12) months for all products after the
delivery of the goods to original purchaser unless there is additional coverage
for that item as outlined below.
This warranty shall not apply to any machine or attachment which shall have
been repaired or altered outside the BDA factory or authorized BDA dealership
or in any way so as in BDA’s judgment, to affect its stability or reliability,
nor which has been subject to misuse, negligence or accident beyond the company
recommended machine rated capacity.
EXCLUSIONS OF WARRANTY
Except as otherwise expressly stated herein, BDA makes no
representation or warranty of any kind, expressed or implied, AND MAKES NO
WARRANTY OF MERCHANTABILITY IN RESPECT TO ITS MACHINERY AND/OR ATTACHMENTS ARE
FIT FOR ANY PARTICULAR PURPOSE. BDA shall not be liable for incidental or
consequential damages for any breach of warranty, including but not limited to
inconvenience, rental of replacement equipment, loss of profits or other
commercial loss. Upon purchase, the buyer assumes all liability for all personal
injury and property resulting from the handling, possession, or use of the
goods by the buyer.
No agent, employee, or representative of BDA has any
authority to bind BDA to any affirmation, representation, or warranty
concerning its machinery and/or attachments except as specifically set forth
herein.
This warranty policy supersedes any previous documents.
Please see most up to date warranty information on
bluediamondattachments.com/warranty-policies.
NOTE: Blue Diamond® Attachments is a trademark of BLUE
DIAMOND® ATTACHMENTS
At Blue Diamond Attachments, streamlining your warranty
claim is a priority. Contact the Product Support Team at the first sign of
equipment issues for efficient management of your claim.
To submit a warranty claim, a claim must be filed with BDA
and approved before work is performed. BDA will advise repairs and applicable
parts exchanges. Submit detailed photos of the issue and images of the overall
condition of the attachments to warranty@bdattachments.com. These are required
for processing your claim. Tampering with the failed part may void the
warranty. This warranty does not include freight or delivery charges incurred
when returning machinery for servicing. Dealer mileage, service calls, and
pickup/delivery charges are the customers’ responsibility and will not be paid
by BDA.
We cover standard LTL freight and UPS ground shipping on warranty parts and
attachments sent from the plant to the dealer or end user. Next Day Air (NDA)
or any other special freight services are not covered under warranty but can be
arranged at the dealer and/or end user’s expense.
HOSES, COUPLERS, HOSE ROUTING, AND CONNECTIONS:
BDA supplies our attachments with hoses that are a universal
size for most machines but because the configuration varies by manufacturer, we
cannot guarantee that the hose length will be correct on every machine or for
every routing.
It is the responsibility of the end user to adjust the
length of the hoses to fit their specific machine. It is also the
responsibility of the end user to ensure the hose routing is such that the
hoses will not become tangled, caught, pinched, crushed, or run over during
operation.
- It is
the end user’s responsibility to ensure that the hose routing clears pinch
points and allows the attachment to move
properly.
- BDA
will not cover hose or coupler damage due to poor hose routing. Hose
extenders and hose keepers are available at additional cost to accommodate
machines with unique requirements.
BDA supplies most of our attachments with standard size
quick couplers while other attachments have the couplers sold separately. The
coupler configuration on machines can vary by manufacturer so we cannot
guarantee that the standard coupler will be correct on every application. We
are willing to change couplers before the attachment leaves our facility if it
is noted on the order. For applications where couplers are sold separately,
they will be installed before the attachment leaves our facility if it is noted
on the order. BDA is not responsible for coupler sizes after the attachment has
left our facility unless a different configuration was specified at the time of
order.
hydraulic motors:
Do not disassemble any hydraulic motor. Disassembly of
the motor voids the motor warranty.
BDA products with hydraulic motors have a one (1) year
warranty on parts and labor. In the event of a motor issue, a warranty claim
must be submitted, and reviewed by an authorized BDA representative. BDA cannot
return disassembled motors to the motor manufacturer. Do not disassemble the
motor. Hydraulic motors under warranty will be exchanged if found to be
defective. There are no user serviceable internal parts available for a motor
that is covered under warranty.
CYLINDERS:
Defective cylinders are covered for one (1) year.
Disassembly of the cylinder will void the cylinder warranty. In any event of a
cylinder failure, submit a warranty claim prior to disassembly or repair.
Cylinders under warranty get exchanged if found to be defective. For a cylinder
claim to be granted, the defective cylinder must be returned to BDA.
AUGERS:
Auger units have a one (1) year warranty on mount and mount
components. A Lifetime warranty for shaft pull-out; a five (5) year planetary
drive warranty; and a three (3) year hydraulic motor warranty.
BREAKERS:
Hydraulic Breaker Hammers have a three (3) year warranty
policy: one (1) year on parts and labor, and the rest on parts only.
Dis-assembly of the breaker in any way may void the warranty. Please contact
BDA for instructions and authorization before taking apart, to verify warranty.
Bent and broken tools are not covered by warranty; see ground engaging
components note below.
BRUSH CUTTERS, ALL MODELS:
Brush Cutters have a one (1) year warranty on parts and
labor. Dis-assembly of the cutter in any way, including the blade carrier,
housing components, and/or motor, may void the warranty. Please contact BDA for
instructions and authorization before taking apart to verify warranty.
GRAPPLES:
Grapples have a one (1) year warranty. Faulty cylinders are
covered by warranty. Do not disassemble the faulty cylinder; it will be
replaced outright if determined it is defective. Bent tines and/or bent
hydraulic cylinders are not covered nor implied by warranty.
HAY SPEARS:
Hay Spears have a one (1) year warranty, with a two (2) year
warranty on the tines against breakage from normal use. Warranty does not cover
tines that have been used to prod or turn bales without being fully engaged in
the bale. This will cause bending.
PALLET FORKS:
BDA Pallet Forks have a one (1) year warranty. If the forks
are used in an application where the weight that is lifted exceeds the fork
rating, all warranty coverage will be voided. Damage due to prying or pushing
(side load) is not covered by warranty. Lifting items such as boulders puts
excessive force outward on the tines and may cause damage and or injury. The
fork capacity rating is when the weight of the load is X” from the rear of the
tine.
STUMP GRINDERS:
Stump Grinders have a one (1) year warranty on parts and
labor. Dis-assembly of the grinder in any way, including housing components,
and/or motor, may void the warranty. Please contact BDA for instructions and
authorization before taking apart, to verify warranty. Broken teeth are not
covered by warranty; see ground engaging components note below.
VIBRATORY ROLLERS:
Vibratory Rollers have a two (2) year warranty that covers
any issues with materials or workmanship. No warranty coverage on wear parts
like hoses or shock mounts.
THUMBS:
Thumbs have a one (1) year warranty on manufacturing
defects, including weld cracks and leaking cylinders. Bent cylinders and/or
bent tines/frame are not covered by warranty.
RUBBER TRACKS:
Rubber tracks are warranted only to the original Purchaser,
from date of purchase, against defects in materials and workmanship. Rubber
tracks that become unserviceable because of a defect in materials or
workmanship, as determined by BDA, will be replaced, or given an account credit
towards purchase of replacement tracks.
Machine
Type |
Months
Of Service |
Hours
Limit |
Compact
Track Loaders |
24 |
1,800 |
Mini
Excavators |
12 |
2,500 |
Multi-Terrain
Loaders |
24 |
1,000 |
Pavers |
24 |
1,500 |
Exclusions of warranty:
• Normal wear and tear.
• Claims outside the listed months of service or hours limit coverage
• Track manufactured more than 60 months prior to warranty request.
• Damage from use or installation as a result of misapplication, or exceeding
the specifications of the track original design capabilities.
• Failure resulting from abuse, misuse, negligence, alteration, accident,
overload, mismatching of opposite side tracks, misapplication, or poor
mechanical condition.
• Cosmetic defects such as surface cracks, splits, and other superficial
distress that may impact the external aesthetic of the track but do not render
the track unusable.
• Any damage or premature failure due to operator misuse, mishandling, or abuse
as determined by BDA.
• Product not being used in accordance with manufacturer’s instructions or
recommendations.
• Improper tensioning of the unit’s undercarriage assembly.
OTHER ATTACHMENTS
All other attachments not listed above have a one (1) year
warranty. This covers any manufacturing defect. Bent tines and/or bent
cylinders are not covered. Ground engaging components such as blades, teeth,
and shanks, cutting edges are considered normal wear items and will not be
covered by warranty unless it is clearly a faulty product. Any modification or
alteration in any way may void the warranty on any piece. Blue Diamond
Attachments, LLC reserves the right to decline any warranty claim at their discretion.
OWNERSHIP
The Warranty registration needs to be filled out with the
owner information to make the warranty valid. BDA will cover BDA products
and/or attachments for the original purchaser, to be free from defects in
material and workmanship when properly set up and operated in accordance with
the recommendations.
LABOR, where covered, is typically credited to your account
at $105/hour. When more than 4 hours are needed for a repair, we require an
estimate before work is performed.
Coverage of travel time, host machine service and repairs,
diagnostics, and business downtime are neither expressed nor implied.
***PLEASE NOTE*** If you have returned to this
page to claim labor on an existing warranty job, stop here.
- Review
your paperwork and emails from Blue Diamond and Locate the Case Number
reference
- Note
it on your work order and submit a copy of the work order to
warranty@bdattachments.com instead
- Do not
re-submit your claim on this page.
WARRANTY MAY BE VOIDED IF ATTACHMENT IS ALTERED IN ANY
WAY